OPTIMIZED PRODUCTIVITY.
REDUCED SUPPORT COST.

With growing resources comes growing support cost. Translating endpoint growth into declining operational cost is a challenge. Meet this challenge head on. Keep your users productive any time anywhere.

Complex Workplace

COMPLEX WORKSPACE

Business Expectation

BUSINESS EXPECTATIONS

It-Operational-Service-Delivery-Cost

IT OPERATIONAL & SERVICE DELIVERY COST

End-User-Productivity

END USER PRODUCTIVITY

WE UNDERSTAND IT BETTER

We Understand IT Better

JOURNEY LIKE NO OTHER

With best-in-class automation tools- so powerful- that they can solve every support problem, we optimize your journey to efficiency like no other. Experience Non-Linear Growth with SupportSoft Automation Solution.


NON-LINEAR GROWTH

VISION MEETS REALITY

SupportSoft eService Suite- The Real Automation Solution

Endpoint Automation
  • Call Elimination Through Proactive Support
  • Better Call Deflection Rate
  • Reduction in Call Volumes
  • Reduction in Average Handling Time
  • Increased First Call Resolution
  • Reduced Desk Side Visit
  • Higher Employee Productivity
  • Increase in End User Productivity
  • Higher End User Satisfaction
  • Lower Cost of Interaction
  • Reduced Zero-Value Status Calls
  • Insightful Analytics
  • Seamless Integrations
  • Greater Interaction Visibility
  • Service Channel Optimization
  • Continuous Service Improvement
Proactive-Assist

PROACTIVEASSIST

ENDPOINT SUPPORT AUTOMATION SOLUTION

Powerful support channel that makes it simple for you to bring enhanced customer support and relevant information directly to a user’s desktop. This intuitive interface is always on and ready to assist with the click of an icon. It’s so smart, available and user-friendly, that customers will prefer it to calling your support desk. ProactiveAssist smoothes the path to resolution with proprietary technologies that fix problems automatically when they occur.

When it can’t fix the problem automatically, it routes service and support requests to the appropriate channels. In other words, ProactiveAssist provides a better experience to customers than that of picking up the phone; and does so at a much lower cost than traditional approaches.

Live-Assistance

LIVE ASSISTANCE

REMOTE SUPPORT AUTOMATION SOLUTION

Aptean Live Assistance solution includes a collection of powerful tools such as web collaboration, email, live chat, and phone support interfaces, which provide support technicians with multi-channel consistency across all Assisted Service channels to resolve common end user problems. Live Assistance helps support professionals to remotely diagnose and resolve common end user problems.

With three integrated technology components: online multi-session chat for high volume service desks, robust remote diagnostic tools and remote control with firewall traversal, end users can interact seamlessly with the service desk. And your IT service desk analysts can more easily access technical answers, automate problem solving and reduce resolution time. The result is reduced call-handling times, increased first call resolution rates and more effective help desk staff.


LEARN MORE ABOUT REMOTE SUPPORT

SUPPORTSOFT – THE REAL AUTOMATION SOLUTION

SupportSoft is a powerful and innovative End Point Automation Solution that redefines IT service delivery by building a competitive support environment that empowers the PC, the user and the organization as a whole. While the traditional support models operate on the principle of resolving issues after they occur, SupportSoft is built on the transformational Shift-Left approach that moves problem resolution away from the help desk and closer to the user. With an intelligent combination of ProactiveAssist, Self-Healing and Self-Service capabilities, SupportSoft substantially reduces help desk intervention and IT cost, increases end-user productivity and optimizes support channels.

Experience best-in-class automation. Experience SupportSoft.

Feature Highlights:

  • Segregated, fluid and Intuitive interface
  • Advanced Security
  • Collection scripts
  • Problem detector scripts
  • Value reports
  • Executive and operational dashboards
  • Windows 10 support
  • Account Manager
  • Pre-packaged Self-Healing and Self-Service automation scripts for common application issues

“WOW” EVEN THE MOST
DIFFICULT CUSTOMER


SOLID AUTOMATION PLATFORM TO SUIT EVERY NEED

Designed to meet enterprise–class requirements, SupportSoft offers a solid automation platform to solve support issues in the most efficient way possible. SupportSoft Automation Solution allows you to create your own fix that targets a particular problem faced by the users. With a unified platform where users, analysts, admin/authors can make use of different interfaces that are seamlessly integrated, you are sure to “wow” your customers. Even the difficult ones.

PROACTIVE SUPPORT ALERTS
PROACTIVE SUPPORT ALERTS

Identify potential problems and alert users with the right actionable message to solve the problem.

SELF-HEALING JOBS
SELF-HEALING JOBS

Diagnose, identify and fix a potential issue silently in the background, much before the user feels the impact.

EVENT BASED SUPPORT TRIGGERS
EVENT BASED SUPPORT TRIGGERS

Triggering mechanism that detects occurred error and automatically guides the user to the right solution.

ONE-CLICK SOLUTIONS
ONE-CLICK SOLUTIONS

Easy-to-use, point-and-click automated fix that empowers users to solve complex technical problems on their own.

SOFTWARE INSTALLATION
SOFTWARE INSTALLATION

Facilitates delivery of large files and software installs quickly and reliably across the enterprise.

PERFORMANCE OPTIMIZATION
PERFORMANCE OPTIMIZATION

Optimizes the device to ensure that it keeps running smoothly and efficiently at all times.

REMOTE CHAT
REMOTE CHAT

Allows users to interact with the support desk in real time and solve their issues quickly through a simple chat interface.

REMOTE DIAGNOSTICS AND REPAIR
REMOTE DIAGNOSTICS AND REPAIR

Intelligent set of remote tools that allow support analyst to solve complex issues without affecting end user productivity.

REMOTE CONTROL
REMOTE CONTROL

Provides remote assistance to the users by allowing access to their device through a secure reliable connection.

FAQS
FAQS

Context sensitive answers to frequently asked support questions.

APPLICATION PROTECT AND REPAIR
APPLICATION PROTECT AND REPAIR

Captures application specific information so it can be reverted back to its original working condition in case of an issue.

AUTHORING
AUTHORING

Provides the flexibility to author fixes that can be targeted to solve a specific problem for a defined set of users.

MANAGE SYSTEM PASSWORDS
ANYWHERE, ANYTIME!


PROACTIVE ACCOUNT MANAGEMENT

Say pass to those frustrating moments when users are prevented from logging into their devices. With SupportSoft Account Management and Password Reset solution users can be proactively alerted to reset their password before it expires without help desk intervention. Account Manager also provides the capability to manage password reset of SAP using Linked Accounts and add custom applications on demand. Additionally, Account Manager’s Two-factor Authentication offers enhanced security.


LEARN MORE ABOUT ACCOUNT MANAGER

FLAWLESS INTEGRATION


SupportSoft eService Suite can seamlessly and effectively integrate with diverse enterprise applications to provide a comprehensive experience to end-users. It encompasses various pluggable features scoring big on efficiency.

KICKING IS FUN

Check out our case studies to find out how our customers enjoyed kicking Support problems off their enterprise.


SUCCESS STORIES

Adoption

DRIVE USER ADOPTION

Engage with experts to drive adoption, ensure usage and measure effectiveness. Enlighten users about solution benefits so they have as much reason to use the tool as the management have for them to use it.

ADOPTION

Blog

RIGHT TO WRITE


Created to challenge enterprise issues. Concluded with technology that works.


BLOGS

MAKE NOISE

Making noise, making news in endpoint support automation space.

VIDEOS

Our Experience Matters

OUR EXPERIENCE MATTERS

Aptean is a leading provider of breakthrough endpoint automation solutions. With several patented technology offerings, Aptean ensures optimal productivity and efficiency coupled with accurate and timely information for business success. Aptean Shift-Left strategy focuses on solving problems even before they occur and helps businesses redefine IT service delivery by optimizing support channels and resources.

With Aptean Non-Linear Growth solutions, our customers can optimize the quality of their IT services, easily showcase the value IT delivers to the business and reduce costs. The advanced capabilities of our solution allow your organization to build on core competencies and spend less time worrying about PC problems. Aptean analyses assets, applications and its dependencies, it isolates problems and maps problems with solutions and works with you through the adoption process. Our end-to-end approach ensures that you fully utilize investment in Aptean solutions.

Today Aptean customers are able to view and resolve PC problems in virtual environments even with varied set of integrated applications. As customers implement new initiatives such as virtualization, cloud computing, etc. to create a dynamic and flexible infrastructure, Aptean is ready to support current and future needs of the customers!

VISIT APTEAN.COM

adminProblem Solved- Redefining Endpoint Support Automation